g pen user manual

The taxation is determined by Customs and cannot be tampered with. Any taxes or fees applied to the shipment are the responsibility of the buyer. Please be advised that these fees are normal and are often times applied to international shipments. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.We feature UPS and USPS as our primary courier services. All delivery times presented at checkout are estimates provided by the couriers and are not guaranteed. Keep in mind that all orders placed during non-business hours, including weekends, evenings and holidays, will not be processed until regular business hours have resumed. Our shipping cut-off time is 2:30 PM EST. If a customer selects an expedited method of shipping, such as UPS Next Day Air, remember that 1-2 business days of processing is the standard. One may call the Customer Service Department to ensure that an order placed on a regular business day, goes out that same day, otherwise there is no guarantee. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.One does not need to purchase anything in order to receive this feature. If you are having trouble with either your G Pen Battery or G Pen Charger, please contact the customer service department either by email or phone. The staff is available Monday through Friday from 9:00am to 5:00pm, Pacific Standard Time. Please keep in mind, a warranty system is one that requires a copy of a receipt or proof of purchase. We are always happy to provide assistance, even to those without this documentation, but providing a receipt enables a Customer Service representative to help in a more efficient way. Without the receipt one will be subjected to a nominal fee in regard to warranty replacements. Unused tanks can be returned for store credit within the 7-day period after ship date.

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Read our full statement hereFor immediate concerns or assistance please call the Customer Service Department to speak with a representative directly. We are here to help and can be reached by phone, email or through Live Chat. ?Live Chat is a helpful tool for discussing the product and asking general questions, but remember, a Customer Service Representative is only available to chat Monday through Friday, 8:00am to 5:00pm PST. You will receive a timely response from a representative ready to help. Note: The Customer Service Department is closed during weekends, and most national holidays. As much as the company would like to help the victims of counterfeiting, we're not able to provide assistance for those who have purchased one of these inauthentic items. What to look for: If the box in which your product came in doesn't have this, please call the Customer Service line to discuss the authenticity of the purchase. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.These unauthorized replicas are not engineered to the quality standards upheld by Grenco Science and any purchase thereof will not be covered under Grenco Science’s one-year warranty (electrical components), under any circumstance. Do not purchase from eBay, Rakuten, Amazon or any other third-party website. To ensure optimum product quality, safety, and service, always purchase from www.grencoscience.com or contact the Customer Service Department, Monday through Friday 8:00am to 5:00pm PST, to find an authorized retailer near you. Generally, Customs will implement taxation and brokerage fees that vary based on where the package is being shipped to, how far it has to travel outside US territory, along with the value and weight of the package. It is common for these fees to be applied for any international shipments. We are doing our best to try and establish a uniform brokerage fee for all international packages.

Once the desired amount of concentrate is loaded, close the lid to cover the heating element. Press the power button two times to activate heating.The Roam will vibrate, and its display will show wavy lines to indicate heating has begun. Once the unit reaches temperature, it will vibrate again and will display a thumbs up. Heating can be cancelled at any time during the process with two more clicks of the power button.The Roam can be powered off with five clicks of that same button. The unit will vibrate to indicate it has been powered either on or off.We recommend being gentle while loading concentrates into the Tank, as well as regular cleaning to prolong the lifespan of the Connect Tank.A slight loosening and re-tightening of the Tank will solve most heating issues immediately. If the Connect Tank is properly screwed in and still not heating, check to make sure your Connect Battery is charged, properly attached, and powered on. The Connect comes standard with a 14mm Male adapter, with 10mm, 14mm, and 18mm in Male and Female available separately. Please note that with the battery attached, the Connect may change the balance point of your piece. Using any the tool of your choosing, place the concentrates directly onto the center of the ceramic heating element at the bottom of the tank. Once the tank is loaded, place the tank cap back onto the top of the tank. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.The G LED on the button will begin blinking, indicating the Connect has begun heating. Once at temperature, the G LED will remain solid and continue to heat for 10 seconds without the need for holding the button down. This automatic heating can be cancelled at any time by clicking the button. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. We do not assist with counterfeit products or any items purchased from third-party websites as most of the counterfeit items are distributed through those channels. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.To minimize clogging in these areas, be sure to limit your loads to smaller dab sizes, no larger than a couple grains of rice. A small tab on the bottom of the Quartz tank should fit flat into the bottom of the tank cover. The tab should be oriented directly towards the Roam mouthpiece when placing the Quartz tank and tank cover back into the battery. The front panel of the tank cover should also sit flush with the front face of the battery. A small tab on the bottom of the Quartz tank should fit flat into the bottom of the tank cover. The front panel of the tank cover should also sit flush with the front face of the battery. Be sure to allow the tank to cool completely before handling. Next gently pull the quartz tank with silicone cover away from the Roam's base - the tank itself can then slide downward and out of the tank cover. Insert the new Roam atomizer into the silicone tank cover, ensuring the tabs line up to fit flush. Finally, slide the tank and cover back into the appropriate slot on the Roam.To minimize clogging in these areas, be sure to limit your loads to smaller dab sizes, no larger than a couple grains of rice. The Roam's mouthpiece can then be removed from the enclosed water tube by gently pulling upward. Water can then be poured into the tube's opening until it reaches the black fill line at the bottom of the tube. Once the mouthpiece and battery is reattached, the Roam is ready for use.Using the included tool, place concentrates onto the center of the enclosed quartz dish.

The button will blink one time in each color (blue, green, red) to indicate it is powering down. How do I do this? The small LED light on the bottom of the unit will light up red, indicating the battery is being charged. Once charging is complete, the LED will turn from red to green. For Fahrenheit, simultaneously hold down front panel button and lower side button. The cleaning brush should be used to brush off residual material around the connection of the mouthpiece and over the filter screen. Pre-heating the device before cleaning will make it easier to brush off any ground material residue. If there is significant build-up, separate all three pieces of the Elite’s mouthpiece and soak in rubbing alcohol. Running the entire mouthpiece under hot water can also be effective. Use the G Pen Tool included to push against the filter holes of the screen, sliding it out of the small opening at the front of the mouthpiece. For best results, make sure your dried herbs are finely ground. Larger grounds will take longer to vaporize and yield less vapor. If a physical defect arises and a claim is received within the Warranty Period, Grenco Science will exchange the defective product with a new product.How do I do this? If deeper cleaning is required, you can also use your G Tool to remove more solid residue. For the deepest cleaning, you can soak your mouthpiece in isopropyl alcohol for about 20-30 minutes, followed by thoroughly rinsing it with hot water. This should loosen and dislodge even the toughest built up residue. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.After your button is held down for an extended period of time, it will shut itself off. We recommend allowing at least 20 seconds to pass between each use to maximize the life of your G Pen. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

The G LED on the button will change color, indicating the voltage setting has been changed. The three voltage settings and their corresponding colors can be found below: Once the Connect is charged in full, press the power button five times. The button will blink three times to indicate it has been powered on. To power the device off, click the button five times again. The button will blink one time in each color (blue, green, red) to indicate it is powering down. First, make sure your G Pen Gio Battery is fully charged. If the light does not illuminate while drawing, nor while plugged in, please contact customer service to initiate the unit’s warranty. If the G Pen Gio Battery is showing to be fully charged, there may be a connection issue between it and the cartridge. Remove the cartridge and ensure nothing is coming between its bottom and the insert on the Battery. The cartridge should slide down completely into the top of the battery. The unit is fully charged once the flashing ends, and the light turns off. The “G” light on the front of the unit will light up, indicating the battery is being charged. Cartridges can be warrantied at the retailer or point of purchase, in line with their own warranty protocol. You can find such a retailer near you, by using our Cartridge Locator. Then, use the steel pick attached to the mouthpiece to scoop the material and insert it into the tank by simple reattaching the mouthpiece. The G Pen Nova Tank can be purchased a la carte. The LED surrounding the button will remain lit, and the battery will heat for 15 seconds without the need for holding the button down. This automatic heating can be cancelled at any time by clicking the button. The LED light surrounding the button will change color, indicating the voltage setting has been changed. The three voltage settings and their corresponding colors can be found below: Once the G Pen Nova Battery is charged in full, press the power button five times.

The G Pen Ground Material Tank can be purchased a la carte. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.Grind your dried blends to a desired consistency, and load the desired amount into the tank. Keep in mind that the airflow through the tank greatly depends on the amount and consistency of the dried blends loaded. Once you’ve loaded your dried blends and screwed your mouthpiece back on, your G Pen Ground Material Tank is ready to be used. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.While the G Pen Battery is off (locked), unscrew the Base from the Encasement. Ensure the Atomizer is securely threaded into the top of the Base before proceeding to load. Invert the Encasement and fill the perimeter of the enclosed tank using the provided liquid Container. Don’t load liquid into the central pipeline of the Encasement, or fill it beyond half capacity. With the Atomizer attached to the Base, screw the Base back onto the Encasement, effectively sealing the tank. Once the entire Hookah Tank is screwed onto the G Pen Battery, it is ready for use. We don’t recommend using any type of liquid cleaning agent in the G Pen Ground Material Tank, as doing so could cause it to malfunction. You can use the included cleaning brush and G Tool to remove residue from the area around the coil itself and the surrounding glass sleeve, but be very careful not to be too rough with the coil itself, as too much force applied can damage it. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.At this time, connect the G Pen Battery to the G Pen Wired USB G Charger. The G Pen Wired USB G Charger can be connected to either the G Wall Adapter or any compatible USB port.

The G Pen Wired USB G Charger will initially show a green light, and then turn red to show that a charge is being administered to the G Pen Battery. Once the red LED light changes back to green, the G Pen Battery has been fully charged. If the light on your G Pen Wired USB G Charger remains green, even after the button flashes 8 times, this may indicate that there are issues surrounding the charger's functionality. In this event, please contact our Customer Service Department to discuss warranty options. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.If done correctly, your G Pen Battery will blink three times to indicate it is unlocked and ready to use. You will be able to tell it is unlocked if your button glows when pressed. To turn your G Pen Ground Material off, click the button five times again. The G Pen Battery will again blink three times, but will not light up when the button is pressed. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.Using your G Tool, place your desired concentrates in the tank, on and around the coil. Be careful not to be too forceful with the coil itself, as it is delicate and can be dislodged with too much pressure. Once you’ve loaded your desired concentrates and screwed your mouthpiece back on, your G Pen Vaporizer is ready to be used. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.Once your USB G Cord is plugged into the G Wall Adapter, it should show a green light. When you screw your battery onto the charger, the battery will blink three times and remain glowing.

The front LED lights will change color, indicating the temperature setting has been changed. The three temperature settings and their corresponding colors can be found below: Once the G Pen Pro is charged in full, press the power button five times. The unit will stay powered on for four minutes, but you can shut it off before that by pressing the button five times again. The front LEDs will blink while the G Pen Pro is heating to the selected temperature. How do I do this? The G Pen Pro Vaporizer will automatically shut off after a four minute period because of this. If you would like to continue using the G Pen Pro after the automatic shut-off feature has gone into effect, simply press the power button five times to restore power and continue use. Connect the G Pen Pro USB Charger to the base of the G Pen Pro. Once connected, the front LED lights will activate in a climbing pattern to indicate that a charge is in progress. Once your preferred dried blends have been loaded into the heating chamber, snap the G Pen Pro Mouthpiece back onto the G Pen Pro Vaporizer. Turn the G Pen Pro Vaporizer on by pressing the power button five times. Select the desired temperature setting by holding the power button, wait for the indicator LEDs to stop flashing to indicate that it's reached the desired temperature and then draw. Please inspect merchandise upon arrival for any imperfections, as we can still offer replacements for damaged or defective items if contacted within 7 business days after the product's delivery. We recommend checking the recommended voltage setting for your cartridge prior to use. The LED light surrounding the button will change color, indicating the voltage setting has been changed. The three voltage settings and their corresponding colors can be found below: How do I do this? The small LED light on the bottom of the unit will light up and blink red, indicating the battery is being charged.

Once charging is complete, the LED will turn from red to green and remain solid. You can then use the stainless steel tool attached to the mouthpiece to scoop the material and insert it into the tank by simple reattaching the mouthpiece. The Nova LXE Tank can be purchased a la carte. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.The LED surrounding the button will remain lit, and the battery will heat for 15 seconds without the need for holding the button down. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.You can get more activations using lower voltage outputs. How can I fix this? Check both O-rings at base of mouthpiece to make sure they are not out of place. Pushing down and twisting slightly will help to find the best connection. Twist clockwise to unscrew, and counter-clockwise to tighten. What am I doing wrong? It’s also good to give your initial load a pre-heating session (click button two times) in order to prime the heating element, then again two times before inhaling your first big draw. We also recommend starting on BLUE before working your way up to GREEN, then RED. Always make sure there are concentrates on or around the heating element before activating. Direct access to the heating element can be made by unscrewing the connector counter-clockwise from the base of the atomizer. Once the Nova LXE Battery is charged in full, press the power button five times. The button will blink one time in each color (blue, green, red) to indicate it is powering down. If a physical defect arises and a claim is received within the Warranty Period, Grenco Science will exchange the defective product with a new product.

The light on the charger will also change from green to red, showing that the battery is charging. When that light turns back to green, the battery is fully charged. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.To fix this, make sure that the connection between the two is clean and secure. Contact customer service for replacement under our one year warranty. Once the G Pro Ground Material Vaporizer is charged in full, press the power button five times. The unit will stay powered on for 4 minutes, but you can shut it off before that by pressing the button five times again. The temperature will initially be set to the lowest setting, which is indicated by a red LED light displayed directly below the power button. The power button will show red while the G Pro Ground Material Vaporizer is heating to the selected temperature. Once the G Pro Ground Material Vaporizer has reached the desired temperature, the power button will turn green, indicating the G Pro Ground Material Vaporizer is ready for use. Remove any unwanted concentrate residue from the power button and connection point with a G Tip or Q-Tip soaked in rubbing alcohol. Keeping these areas clean will ensure that the connections remain established and the battery functions at a high level. In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.It is very important that these parts do not get wet. With the base and atomizer removed, simply rinse the Encasement with warm water and allow it to fully dry before refilling. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.At this time, connect the G Pen Battery to the G Pen Wired USB G Charger. In this event, please contact our Customer Service Department to discuss warranty options. If done correctly, your G Pen Battery will blink three times to indicate it is unlocked and ready to use. To turn your G Pen Hookah Vaporizer off, click the button five times again. The G Pen Battery will again blink three times, but will not light up when the button is pressed. To achieve the best results, use the G Card to finely grind your preferred dried blends before loading them into the heating chamber. Remove the G Pro Mouthpiece by applying pressure to either side of the top while pushing in an upward direction. Load the chamber in full, be careful not to overpack. Once your preferred dried blends have been loaded into the heating chamber, snap the G Pro Mouthpiece back onto the G Pro. Turn the G Pro on by pressing the power button five times. Select the desired temperature setting, wait for the power button to turn green to indicate that it's reached the desired temperature and then draw. The power button will show a red LED light when it flashes 4 times. You can either replace the screen with a new one or clean it using your preferred cleaning solution. Connect the G Pro Wired USB Charger to the base of the G Pro Ground Material Vaporizer. Once connected, the power button will display a red LED light to indicate that a charge is in progress. Once the G Pro Ground Material Vaporizer has been fully charged, the LED light on the power button will turn green. Load preferred dried blends BEFORE turning the G Pro Ground Material Vaporizer on. The G Pro Ground Material Vaporizer will only need 1-3 hours maximum to complete a full charge cycle. The G Pro Ground Material Vaporizer will automatically shut off after a four minute period because of this.

If you would like to continue using the G Pro Ground Material Vaporizer after the automatic shut-off feature has gone into effect, simply press the power button five times to restore power and continue use. If you see unwanted concentrate residue collecting on the outside of the cylinder, around the base or the connection points, simply remove it with a G Tip or a Q-Tip soaked in rubbing alcohol. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.Once your microG USB Charger is plugged into the G Wall Adapter and battery, the light on the bottom of the battery will turn red, indicating that it is charging. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.If done correctly, your m icroG Battery will blink twice to indicate it is unlocked and ready to use. To turn your m icroG Vaporizer off, click the button five times again. The m icroG Battery will again blink twice, but will not light up when the button is pressed. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.If deeper cleaning is required, you can also use your G Tool to remove more solid residue. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.All you would need to do so would be a microG Ground Material Tank, which screws onto the microG Battery just like the microG Tank included with the set. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.We don’t recommend using any type of liquid cleaning agent in the microG Tank, as doing so could cause it to malfunction. If you need to remove concentrate from the tank, you can do so using your G Tool.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.Using your G Tool, place your desired concentrate in the tank, on and around the coil. Once you’ve loaded your desired concentrates and replaced your mouthpiece, your microG Vaporizer is ready to be used. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.This should loosen and dislodge and residue built up on this part. For very deep cleaning, you can remove the small screen at the top and use your G Tool to rid the area of heavy residue. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.Grind your material to a desired consistency, and load the desired amount into the tank. Keep in mind that the airflow through the tank greatly depends on the amount and consistency of the ground material loaded. Once you’ve loaded your material, screwed on the top of the tank, and placed your mouthpiece back on, your microG Ground Material Tank is ready to be used. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.At this time, connect the microG Battery to the microG USB Charger. The microG USB Charger can be connected to either the G Wall Adapter or any compatible USB port. The bottom of the microG Battery will initially show a green light, and then turn red to show that a charge is being administered. Once the red LED light changes back to green, the microG Battery has been fully charged.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.To be more specific, when referencing the connection point, we mean to describe the part of the battery that is exposed once the coil has been removed. Simply take a Q-Tip, soak it in isopropyl rubbing alcohol, and gently wipe away any of the excess concentrate residue that may have collected there over time. With the microG Pen, it is also important to remove any excess concentrate residue from around the base of the titanium cylinder, on the outer part of the coil. If you notice this excess concentrate residue collecting anywhere, simply engage in this process two to three times a week. It will effectively prevent any disestablished connections between the battery and the coil while keeping the mouthpiece sanitary. Do not soak any of your components (microG Coil, microG Battery, Charger) in any type of cleaning solution or rubbing alcohol. This could compromise the pieces. Do not clean the inside of the coil, the area where the heating element lies. The heating element will essentially clean the inside of the coil by clearing away any of the excess concentrate residue. If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.Your age will be verified at checkout. In addition, our office staff continue to work remotely, while also transitioning warehouses due to COVID-19. Please allow up to 2 weeks for processing and shipping. But it’s a little different from the original G Pro and other Grenco Science vaporizers. Do I click the control button three times to change temperature, like with most temp controlled vapes. How should I load the G Pen Pro for the best vapor? You’ll see this unit is insanely simple to use with a very small learning curve. But there are a few important details to take note of.